Everything you need to know about ordering, fitment, shipping and returns.
How do I place an order?
Browse by brand or part number, add items to your cart, and proceed to checkout. We accept all major cards and PayPal. Once payment is confirmed you'll receive an email confirmation with your order number.
Can I order without creating an account?
Yes — you can checkout as a guest. Creating an account gives you order history, faster checkout and access to exclusive promotions.
How do I find the right part number?
Each part page lists the OEM part number. You can cross-reference this with your dealer or the parts lookup in your vehicle's official service documentation. If unsure, contact our team with your chassis/VIN number.
How do I know if a part fits my vehicle?
Every part listing includes a compatibility section listing exact model codes, years and engine variants. If your vehicle is listed, the part will fit. If in doubt, contact us with your VIN and we'll confirm before you order.
What if the part doesn't fit?
If a part is listed as compatible with your vehicle and it doesn't fit, we'll replace it immediately and cover return shipping costs. This is our Fitment Guarantee.
Do you supply parts for right-hand-drive vehicles?
Yes. Most parts such as engine, brakes, filters and electronics are the same regardless of drive side. For body panels and some interior parts we specify left-hand or right-hand drive compatibility — check the listing carefully.
How long does shipping take?
Estimated delivery times vary by destination. Within the USA: 3–5 business days. Europe: 5–8 business days. Australia/NZ: 7–12 business days. Rest of world: 7–15 business days. Express options available at checkout.
Do you ship internationally?
Yes — we ship to 180+ countries. Import duties and taxes are the buyer's responsibility and vary by country.
How do I track my order?
Once dispatched you'll receive a tracking number by email. Track your shipment via the carrier's website or through your AutoHaus Parts account order history.
What is your returns policy?
We offer 30-day returns on all parts in original condition. If a part is wrong, faulty or doesn't fit as listed, we cover return shipping. For change-of-mind returns, the buyer covers return shipping.
How do I return a part?
Contact us at contact@autohaus-parts.com with your order number and reason for return. We'll issue a Return Authorisation (RA) number and instructions. Do not return items without an RA number.
How long do refunds take?
Refunds are processed within 2 business days of receiving the returned item. Credit card refunds typically appear within 3–5 business days.